Refund Policy

1. Shipping and Delivery Policy

We proudly serve customers across Europe. All orders are dispatched from our fulfillment center located in Germany in partnership with major logistics carriers, including DHL, FedEx, and UPS Priority services.

Order Processing Time: Orders are typically processed and dispatched within 1 to 2 business days.

Estimated Transit Time: Standard delivery across Europe is estimated to take between 3 to 7 business days following dispatch.

Tracking Notifications: To keep you informed throughout the delivery journey, automated tracking updates are sent to the email address provided at checkout at key milestones, including order dispatch, arrival at regional transit hubs, and local final-mile delivery.

Transit Delays: Should an order exceed the standard delivery timeframe, we initiate an official investigation with the respective carrier. Depending on the investigation outcome and actual transit circumstances, solutions such as a full refund or a replacement shipment may be issued.

2. Right of Withdrawal and Statutory Returns (EU Consumers)

In accordance with European consumer protection legislation and German statutory regulations, consumers residing within the European Union are granted a 14-day Right of Withdrawal.

Withdrawal Period: You have the legal right to withdraw from this purchase contract within 14 days without providing any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the Right: To exercise the right of withdrawal, you must inform us (Trunkandtuck, email: promo@trunkandtuck.com) of your decision to withdraw from this contract by means of an unequivocal statement sent via email.

Return Conditions: Returned items must be unused and in their original condition. European customers may send authorized returns to our designated return address:

Return Address: XXX

3. Defective, Damaged, or Incorrect Items

Customer satisfaction and product quality are paramount. If you receive an item that is flawed, damaged, or incorrect, you are entitled to statutory remedies under European consumer law.

Reporting an Issue: Please contact our customer support team via email at promo@trunkandtuck.com within a reasonable timeframe upon receipt.

Verification Process: To expedite resolution, customers are requested to provide photographic evidence clearly displaying the flaw or damage.

Resolution: Upon review and verification of the photographic evidence, we will process a full refund or a replacement item promptly. To minimize inconvenience, physical return of damaged or defective items is generally not required when photographic proof is successfully provided.

4. Accepted Payment Methods

We support secure, recognized, and compliant transaction methods to facilitate smooth checkout experiences across Europe. The following payment methods are accepted on our website:

Credit and Debit Cards: Visa, Mastercard, and American Express

Digital Wallets: Apple Pay and Google Pay

All transactions are processed securely through our integrated checkout infrastructure, ensuring that your payment credentials are handled with high-level encryption standards.

5. Contact Information

For any inquiries concerning shipping, statutory withdrawal, or order support, please reach out directly through our official communication channel:

Email: promo@trunkandtuck.com

Website: www.trunkandtuck.com